Cancellations
No charge to cancel before we pack
Until the parcel is handed to the courier you can cancel free of charge. Afterwards it is handled as a return instead.
Before your order leaves us
Send your order number to [email protected] during the processing stage, the 1 to 2 business days before the courier collects. There is no charge. Prepaid money returns to the UPI handle or bank account it came from within 5 to 7 business days, in keeping with Reserve Bank of India timelines.
Once it has been dispatched
We cannot retrieve a parcel from the courier network. Either refuse delivery or accept it and return it under our returns policy. A Cash on Delivery order that is refused before delivery costs you nothing.
Cancellations by us
Occasionally we have to cancel: stock that turns out to be damaged, a pricing error on the site, or an order we cannot verify. If that happens we tell you why and refund the full amount, including any delivery charge you paid.
Partial cancellation
One line missing does not have to hold up the whole order. We can cancel that item and ship the others, whichever you would rather.
A cancelled order is refunded within 5 to 7 business days, in full, with no charge.