Privacy

How your details are handled

This policy explains how Solaro Residence handles personal data, under the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

Information we collect

Only what an order requires: name, delivery address, phone number, email. An account additionally holds your order history and saved addresses.

We do not collect card numbers, UPI PINs or bank credentials. A UPI payment is authorised in your own banking app and those details never reach this website.

Why we need it

Your data is used to:

  • process and pack your order
  • arrange delivery and share tracking updates
  • answer support messages about an order
  • meet record-keeping obligations under Indian law
  • detect and prevent fraudulent orders

Sharing and disclosure

Your name, address and phone go to the courier handling the parcel, which is unavoidable for delivery. Payment is handled by the UPI infrastructure of your own bank. We do not sell personal data, and we do not pass it to advertisers or data brokers.

We may disclose information where a law, a court or a regulator requires it.

Cookies and analytics

We use cookies for the cart and session only. You may block them, at the cost of a working cart. No ad trackers run here.

Your choices

Under the DPDP Act, 2023 you may:

  • ask what personal data we hold about you
  • ask us to correct anything inaccurate
  • ask us to erase data we no longer need for an order or a legal obligation
  • withdraw consent for messages that are not about an order

Retention

Order records are retained only for the statutory period under Indian tax and consumer law. Account data remains until removal is requested, and support email is held a short time after a case closes.

Children

Nobody under 18 should be ordering here. We collect no data from children knowingly, and delete anything we discover.

Grievance contact

Data complaints reach our Customer Care Team, the designated grievance contact for Solaro Residence.

Email: [email protected]
Postal address: Shop no 105, Manpada, Ghodbunder Rd, near Bharat Petrol Pump, Chitalsar, Thane, Mumbai, Maharashtra 400607, India
Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

We acknowledge a grievance within one business day and aim to resolve it within thirty days, as required by the DPDP Act, 2023.

We resolve problems with a replacement request or a refund. We do not process manufacturer warranty claims.